Event Venue
Venue Palacio
MQX8+RGV, Jl. Nginden Semolo, Nginden Jangkungan, Kec. Sukolilo, Surabaya, Indonesia
Venue Palacio is an event venue located in Surabaya on Jl. Nginden Semolo in the Sukolilo…
Convention Center
The Westin Surabaya Grand Ballroom & Convention Center
Hotel The Westin Surabaya JI, Jl. Raya Lontar No.2, Puncak Indah, Kec. Wiyung, Surabaya, JAW
About The Westin Surabaya Grand Ballroom & Convention Center
The Westin Surabaya Grand Ballroom & Convention Center is a convention center located in Surabaya, operating from Hotel The Westin Surabaya on Jalan Raya Lontar. The venue supports organizers throughout Surabaya with dedicated event facilities and services. Open daily from 8:00 AM to 10:00 PM, the center provides flexibility for various scheduling needs, whether early morning sessions or evening gatherings. With a focus on reliability and professional service, the venue is known for clear communication with event planners. Their team works to accommodate diverse event requirements with quality support throughout the planning and execution process. For detailed information about specific capabilities, availability, and packages, you can reach them at +62 823-3143-9094 or visit their website at https://westinsurabayaevents.com/. A practical option worth considering for upcoming events in the region.
Planner's guide
PLANNER INSIGHT
Best For: Corporate conferences and conventions, large-scale seminars and training workshops, trade shows and exhibitions, gala dinners and formal banquets
Estimated Budget Range: IDR 50-200 million+ depending on event scale, room configuration, catering selections, and additional services; contact venue directly for customized quotes as pricing varies significantly by date and requirements
What planners usually like:
- Extended operating hours (8 AM–10 PM daily) provide flexibility for multi-day conferences, back-to-back sessions, and evening networking events without venue closure concerns
- Hotel integration means on-site accommodations for attendees, reducing logistics complexity and improving guest convenience for out-of-town participants
- Responsive communication team known for working collaboratively with planners to understand specific event needs rather than applying one-size-fits-all solutions
- Professional convention center infrastructure typically supports AV requirements, breakout room configurations, and registration areas that corporate events demand
Things to clarify before booking:
- Request detailed capacity breakdown by room configuration (theater, banquet, classroom, cocktail setups) as total capacity wasn't specified—essential for accurately planning your specific event format
- Confirm what's included in their packages (tables, chairs, linens, basic AV, Wi-Fi) versus what incurs additional fees to avoid budget surprises
- Ask about their in-house catering requirements versus external vendor policies, as this significantly impacts menu flexibility and total event costs
- Verify their peak season availability and minimum booking requirements, particularly for weekend dates when hotel events compete for the same spaces
Common questions
Is The Westin Surabaya Grand Ballroom suitable for hybrid events with livestreaming capabilities?
As a professional convention center with hotel integration, they likely support modern AV and streaming technology, but you'll need to contact them directly at +62 823-3143-9094 to confirm specific livestreaming equipment, bandwidth capacity, and any associated technical fees. Ask whether they have in-house AV support or if you need to bring external specialists.
Can we accommodate 500+ attendees, and what breakout room options are available?
Since venue capacity isn't publicly specified, contact them with your expected headcount to understand their maximum capacity and available room divisions. Convention centers in Surabaya typically offer multiple breakout spaces, but specific configurations and their suitability for simultaneous sessions require direct discussion with their planning team.
What is the parking situation for large events with 300+ guests?
As a hotel-based convention center, parking is typically available, but clarify whether it's complimentary, paid, validated, or limited—especially for full-day events where attendee turnover differs. Ask about designated loading zones for equipment delivery and whether valet services are available during peak arrival times.
Are there preferred caterer restrictions, and can we bring in outside vendors?
Many hotel convention centers have exclusive or preferred catering agreements. Confirm whether you must use their in-house culinary team, if outside vendors are permitted (and their associated fees), and whether they accommodate specific dietary requirements, allergen protocols, or international cuisine styles your event requires.
What's the typical lead time needed for booking, and do they offer package discounts for multi-day events?
Convention centers often require 3-6 months lead time for large events, especially during peak seasons. Ask specifically about volume discounts for extended bookings, early bird rates, off-peak pricing, and whether they offer package deals that bundle rooms, catering, and AV services.
How experienced are they with international delegations and multilingual event support?
Given Surabaya's business profile, confirm their experience hosting international conferences, their access to translation services, multilingual staff availability, and whether they support simultaneous interpretation setups. This is critical if your event includes non-Indonesian speaking attendees or requires signage in multiple languages.
Hours
- Monday
- 8:00 am – 10:00 pm
- Tuesday
- 8:00 am – 10:00 pm
- Wednesday
- 8:00 am – 10:00 pm
- Thursday
- 8:00 am – 10:00 pm
- Friday
- 8:00 am – 10:00 pm
- Saturday
- 8:00 am – 10:00 pm
- Sunday
- 8:00 am – 10:00 pm
Contact
- Hotel The Westin Surabaya JI, Jl. Raya Lontar No.2, Puncak Indah, Kec. Wiyung, Surabaya, JAW, Indonesia
Get directions - +62 823-3143-9094
- westinsurabayaevents.com
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