The Enchanted Garden Convention Centre

Since the venue is called "Enchanted Garden," clarify whether outdoor ceremony and reception areas are covered or require marquee hire. Ask specifically about weather contingencies—does the venue have indoor backup space, and are there drainage considerations for Durban's summer rainfall? Understanding backup capacity is essential for budgeting and timeline planning.

With Sunday closures, you'll need to plan Friday or Saturday ceremonies and receptions. Ask whether Friday evening events are permitted, what setup day options exist, and whether Saturday events have earlier cutoff times. This directly impacts your guest experience (evening vs. afternoon events) and coordination with out-of-town attendees.

Determine whether the venue provides in-house catering, permits external caterers, or has preferred vendor lists with negotiated rates. Ask about kitchen facilities, serving areas, and whether the venue team manages food service or if you handle this separately. This significantly impacts your overall budget and vendor coordination.

Request itemized quotes that separate venue hire, tables, chairs, and basic setup costs. Compare pricing for different guest counts (50, 100, 150+ scenarios) and clarify whether mid-week or off-peak discounts apply. Getting multiple scenarios helps you understand true flexibility in their pricing structure.

Confirm parking availability for 50+ vehicles (depending on guest count), accessibility for elderly guests, and whether Service Road location presents traffic or navigation challenges. Ask about early guest arrival accommodation and whether a guest information sheet with directions should be included in invitations.

Request their standard booking timeline (typically 3–6 months for popular dates) and obtain written cancellation/postponement terms including deposit non-refundability clauses. Understanding these terms protects your clients' investment and helps with realistic planning timelines for Durban's wedding season.